I ask a simple question and people go ballistic simply because I didn't understand something. Yes, but it's a decidedly confusing process. What a strange thing to conclude. A new update to the both simplifies and broadens the conditions under which you can get your money back after making a purchase. Have you tried restarting the Steam client and trying again? Valve explains that approved refunds will come within a week, with the money to go to either the Steam Wallet, or the same payment method used to make the purchase.
These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase. If you buy multiple games in a single transaction, can you refund just one of them? While the process is rather complicated right now, as you have to use the Steam website and add a reason to the refund request, it still improves the overall experience on Steam. How to Request a Refund You can request a refund or get other assistance with your Steam purchases at. I'm not too sure about letting people keep their trading cards though, I can see people abusing this for the cards even though they'll only get like 20p. With all that in mind, Valve are pretty strict when it comes to people aiming to abuse the system. According to you can't do that. Now their negative review can be accompanied by a refund request.
Thanks for contributing an answer to Arqade! Even offers only the most basic of explanations as to what you can and can't refund, neglecting a number of important questions Steam users deserve the answers to. The game left my Steam library although the files weren't removed from my computer , and the gift copies left my Steam inventory. Steam makes an honest effort to do some basic troubleshooting. You can't refund because you can only refund the whole package, one piece of the package is no longer yours. You first need to launch Steam through a shortcut with -dev parameter. It is used by millions of gamers at any time of the day and while things could be better in some regards, it is working quite well considering the huge number of users that Steam has to service throughout the day. Please note that approved refunds may take up to 7 days to process.
Good news for those of us with light wallets and itchy mouse fingers. Redeemed gifts may be refunded under the same conditions if the gift recipient initiates the refund. They are getting their money no matter what. Much of the refund process is poorly-explained or hidden from the average Steam user completely, making it tough to understand why the system works the way it does. Many developers have also been sharing initial stats and attempting to interpret an impact from them, but with less than two weeks to observe the outcome combined with other factors like the Steam sale and with the likelihood of people experimenting with the refund system , there just isn't enough solid data to be drawing conclusions about what effect refunds may be having on consumer behaviour. How has Steam's new gifting system changed the way refunds work? Third party developers need to add refund options to their games before this option becomes available for non-Valve developed games.
These end up being visible to developers who choose to look at them. Hmm, I was going to suggest that you try to increase your Wolfenstien play time past 2 hours, but I see it is already there. The literature made it seem like refunds were now entirely automated but it appears that someone will have to approve my refund. How To Request A Refund Valve will, upon request via , issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Upon checking this, a notice appears saying that you can let the original gift purchaser know that they can now request a refund. As said previously, refunds can be made for almost everything bought on , but there are a few exceptions to that.
To highlight how data might be misinterpreted, Caspain of long-time Linux supporting developer Puppy Games shared some initial sales data which showed a massive downturn in sales following the refund announcement. The impact this could have on Steam as a platform is severe and profound. It remains to be seen however how well this is handled by Valve after all. If Steam were to state that frequent refunds lower your chances of being approved, it could curb some of the shady try-before-you-buy behavior I talked about earlier. What the refund basically does is refund a package you bought, not an app you bought. Funds used to purchase the gift will be returned to the original purchaser. Deviant developer incentives are a symptom of a larger problem.
If your game takes under 2 hours to beat, figure out how to bundle with an. I had tons of fun playing through Syndicate and finished it in 3 days, however i doubt i'll have enough time to play the other ones anytime soon. On the surface this change brings Steam up to code in many European countries that require this by law. Steam refunds would let you buy with confidence: if a game didn't work, wasn't as advertised, or was just plain bad, you could get your money back quickly and painlessly without having to trade a novel's worth of emails with customer support. I suspect it may also have an impact on the kinds of discounts that developers are comfortable offering now that discounted sales which will inherently attract people who care less about a game than someone willing to pay full price don't offer the same kind of guaranteed revenue, which is something that could have significant impact on current dominant purchasing behaviours which seem to be very bundle and discount focused.
Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Steam Wallet Refunds You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds. If anything, many have probably bought digitally goods knowing they will have a hard time seeking a refund in the future. Steam Hardware Within the applicable time frame identified in the , you may request a refund for Steam hardware and accessories purchased via Steam for any reason. With prominent numbers of refunds being offered outside of the two week window, budgeting and making decisions based on sales becomes increasingly difficult.
We look at each refund individually, and will do our best to provide a refund when possible. Another 17% play for less than an hour. Originally posted by :Isn't Humble Bundle connected to Steam? Refunds on Pre-Purchased Titles When you pre-purchase a title on Steam and have paid for the title in advance , you can request a refund at any time prior to release of that title. Prefer Google Play to iTunes? I feel like I should get my money back for Eador: Masters of the Broken World and Dying Light, since the former never ran on Linux at all despite saying it did and the latter is still very broken. This is better for both developers and players. It's also not clear if it will make any concessions to games that are playable in under two hours — to name one popular example, it's entirely possible to go through indie game Gone Home in that time. Tags: Steam, Steam Tutorial, Steam Refund, Steam Refund Games, Steam How To Refund, Steam How To Refund Games, Steam Refunding Games, Steam How To, Steam Games Refund, Steam Refund Tutorial, Refunding Games Steam, Steam Refund.